Most orders placed before 11AM PST may be shipped on the same day using Fed Ex or UPS Express Services. If the product is shipped out of our west coast distribution warehouse, we can often execute the order as late as 4 pm EST. Please note we make every effort to ship ASAP on all orders but certain manufacturers require a 2-3 day lead time. It is recommended you call before placing the order to verify availability.
2. CANCELLATION AND RETURNS POLICY
2.1 If you wish to cancel your order:
- you can notify us by email to webmaster@acmelectronics.com before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 2.2 below.
2.2a A repackaging fee of 25% may also apply pending inspection of the receiving entity. 2.3 Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required, less the restock fee and/or repackaging fee.
2.4 The rights to return the goods to us as referred to in clause 2.3 will not apply in the following circumstances:
- in the event that the product has been used.
- to any products that we have made or customised specifically for you
- Software
The provisions of this clause 2.4 do not affect your statutory rights.
2.6 All Taxes, Duties, or any other fees or special conditions are the responsibility of the purchaser
2.7 Some products are unavailable for shipment outside the US or will need to be quoted before purchase. Please contact us for more information.
